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Terms and Conditions

Welcome to LuckyMate. This document outlines the binding terms and conditions that govern your use of the services and platform provided by us. By creating an account and using any part of the website, you signify your complete understanding and acceptance of these legally binding rules. It is your responsibility to read and understand these terms fully before you participate in any games. The services offered by the online casino LuckyMate are conditional upon your acceptance without modification of these terms.

1. General Terms and Account Registration

By opening an account, you warrant that you are at least 18 years of age and that you have the legal capacity to enter into a binding agreement. You are permitted to open only one account. Should we identify any player with more than one account, we reserve the right to treat any such accounts as a single joint account or close them. All information provided during the registration process must be accurate and complete. You are responsible for maintaining the confidentiality of your login credentials.

2. Verification and Identity Checks

LuckyMate is required to undertake verification checks to comply with legal and regulatory obligations. You agree to provide any documentation we may request to verify your identity, such as a photo ID and proof of address. This Know Your Customer (KYC) process is mandatory and must be completed before your first withdrawal request can be approved. Failure to provide satisfactory documentation may result in account suspension or closure.

3. Deposits and Withdrawals

All financial transactions are conducted through secure payment gateways. The following conditions apply to deposits and withdrawals:

  • The minimum deposit and withdrawal amount is £20.
  • Standard withdrawal limits are set at £3,000 per week and £15,000 per month. These may be adjusted for players with a higher VIP status.
  • We do not charge fees for deposits or withdrawals. However, a fee may be applied if you request a withdrawal without having wagered your deposited amount at least three times.
  • Withdrawal processing times vary by method, with requests typically processed on weekdays (Monday-Friday).

4. Bonuses and Promotions

From time to time, LuckyMate may offer bonuses and promotions. All such offers are subject to their own specific terms and conditions in addition to these general rules. Unless stated otherwise, bonus funds and winnings from free spins are subject to a 40x wagering requirement. A maximum bet limit of £5 is enforced while playing with an active bonus. Bonuses are typically valid for 7 days from activation. For any queries regarding promotional offers, please feel free to LuckyMate contact us.

5. Responsible Gambling

We are committed to providing a safe and responsible gaming environment. We offer a range of tools to help you manage your gambling activity, including deposit limits, loss limits, wager caps, session timers, and options for cooling-off periods or self-exclusion. We encourage all players to use these tools and to play responsibly.

6. Prohibited Conduct

Any fraudulent activity, including the use of stolen credit cards, collusion with other players, or the use of illicit software, is strictly prohibited. Engaging in such activities will result in the immediate closure of your account, forfeiture of any balances, and may lead to legal action. All gameplay is monitored to ensure fairness and prevent irregular playing patterns.

7. Governing Law

These terms and conditions are governed by the laws of Curacao. By using our services, you agree to submit to the exclusive jurisdiction of the courts of Curacao for the resolution of any disputes that may arise. Our operations are licensed and regulated, ensuring we adhere to strict standards of conduct.